Two kinds of purchase, two policies: physical products (rudraksha, kits, decor) follow a standard return window; pandit/puja bookings follow a cancellation-notice schedule, since a purohit's time is reserved for you.
1. Overview
We want every family to feel confident booking with Amodr. This policy explains when a refund applies, how much is refunded, and how long it takes — for both our spiritual products and our pandit booking service.
2. Spiritual Products
Most items purchased from the Amodr store can be returned within 7 days of delivery, provided they are unused, unopened and in original packaging.
Eligible for return
- Rudraksha, japamala, bracelets and pyrite items in original, unused condition
- Puja kits with seals intact
- Items that arrived damaged or materially different from what was ordered
Not eligible for return
- Items that have been energised, consecrated or personally customised on request
- Opened consumables (incense, oils, loose samagri) once the seal is broken
- Items without original packaging or tags
To start a return, contact us within 7 days of delivery with your order number and photos of the item.
3. Pandit & Puja Service Bookings
Because a purohit's time is reserved specifically for your ceremony, cancellations are handled on a notice-based schedule:
| Notice before ceremony | Refund |
|---|---|
| More than 48 hours | Full refund, minus payment gateway charges |
| 24 – 48 hours | 75% refund |
| Less than 24 hours | Non-refundable, except genuine emergencies (assessed case by case) |
| Rescheduling | Free, once, if requested more than 24 hours in advance |
If a purohit fails to arrive at the confirmed time through no fault of yours, you are entitled to a full refund or a free rebooking, whichever you prefer.
4. Muhurat Finder
The Muhurat Finder is a free tool. No payment is involved, so no refund policy applies to it.
5. Refund Process & Timeline
Once a refund is approved, it is issued to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days to reflect in your statement.
6. Non-Refundable Situations
- Change of mind after a puja has already been performed
- Products damaged after delivery due to misuse
- Bookings cancelled with less than 24 hours' notice, other than genuine emergencies
7. How to Request a Refund
Write to contact@amodr.com or message us on WhatsApp at +91 9748350602 with your order or booking ID. We'll confirm eligibility within 24 hours.
Need to cancel or return something?
Message us your order ID — we'll sort it out quickly.